Most of our domestic orders will arrive within 7-12 days. International orders can add an additional 5-10 days.
Do your products run true to size?
Our products run true to size based on most US standards. Please see our size guide for exact details.
If you have a wider foot we suggest sizing up by 1 size. Don't worry! If your order doesn't fit for whatever reason, we offer free exchanges to send you out another pair.
How can I place an order?
Orders can be placed on our website https://paiweitebrand.com
Choose from our selection of handcrafted designs, pick your size, and checkout using one of our secure payment options.
Can I pay over time?
Yes! Pai-Weite is partnered with ShopPay to offer you a pay over time option. 4 payments over 6 months with no interest, ever, so you can wear now and pay later.
How do I checkout with ShopPay?
To checkout using ShopPay, simply select ShopPay as your payment option on the checkout page. It will take you to their secure payment system where you can complete your purchase.
How long will it take for my order to ship?
Once an order is placed we immediately schedule it for shipment. Most domestic orders placed before 6:00 PM EST will be shipped the same day, not including weekends or holidays. Orders placed after 6:00 PM EST will be shipped the following business day.
How do I check my order status?
Order status can be checked through your account profile. We also send notification emails to the email address entered while placing your order to keep you informed every step of the way.
How can I edit the items in my order?
If you wish to edit the items in your order, please contact our Customer Experience team with your order number and the changes you wish to make and we will do our best to accommodate your request before your order has been shipped.
If your order has already shipped, we can no longer make changes to your order. Please see our Returns & Exchange section above for details on how to exchange the item for another one.
How can I edit the shipping address for my order?
If your order has already shipped, please reach out to the courier company with your tracking information to request that the package is redirected to a different shipping address. This request must be made by you through the courier.
If your order has not been shipped yet, please reach out to our Customer Experience team with your order number and updated shipping address and we will do our best to accommodate your request before the order is shipped.
How can I track my order?
You can track your order through our online portal. You may also find additional information by entering your tracking number directly on to the courier service's website.
Why is there no tracking update?
Some orders are shipped internationally so you may not see updates via local couriers until the package is cleared by local customs and granted into your country.
If your order is still under the estimated delivery time frame, we kindly ask that you wait patiently. Once this process has been completed, you will begin to see tracking updates.
Why didn't I get an email about my order being shipped?
There are a couple of reasons why you may not have received a shipping confirmation email:
1. Your order has not been shipped yet
2. You may have entered your email address incorrectly when placing your order
3. The shipping confirmation email may have gone to your spam or junk folder
If it's been over 4 business days and you are sure that you entered the correct email address when placing your order and that the email is not in your spam or junk folder, please visit your account profile to check the status of your order.
Why does the courier service say they haven't received the package yet?
Some orders are shipped internationally depending on the availability of the item you ordered at our local warehouse. Because of this, you may not begin to see updates via US carriers until the package is cleared by customs and granted into the country. Once this process has been completed you will begin to see updates on your tracking information.
Why hasn't my packaged arrived yet?
If you are passed your estimated delivery time, we kindly ask that you remain patient and rest assured that your order is still on its way. We only partner with the best carrier services in the world and they are doing their best to deliver your package as soon as they can.
Why was my package returned to sender?
Typically this is due to an incomplete/incorrect shipping address or the courier does not have access to the delivery location. If your tracking info shows 'Returned to Sender', please contact our Customer Experience team with your shipping address to reschedule your shipment.
Why does my package show delivered, but I haven't received it?
Please first verify that the shipping address entered for your order is correct. Then check your mailbox if you don't see your package at your front door. If you live in an apartment complex, ask the front office if they have received a package for you. Lastly, ask your neighbors if they picked it up for you.
For more details, contact the courier company directly and provide them with your tracking number. If you have tried all of the other options without any luck, please contact our Customer Experience team for additional help.
Where is my order being shipped from?
What is your shipping policy?
We provide free standard shipping for all orders and DHL Express shipping for $12.90. Orders placed before 6:00 PM EST (Monday-Friday) will be scheduled for shipment the same day. Orders placed after 6:00 PM EST will be scheduled for shipment the following business day. Not including holidays.
Standard Shipping: Free (7-12 days)
For more detailed shipping information please see our Shipping Policy.
Are there customs fees for international orders?
Orders shipped internationally may be subject to import taxes, customs duties, and fees levied by the destination country. You may contact your local customs office for more information.
How can I make a return?
All Pai-Weite items can be returned within 15 days of delivery and exchanged within 30 days of delivery if they are in new, unworn condition and in their original packaging along with any promotional gifts.
- All items must be returned to us in their original, unworn, intact, unwashed and smoke-free condition with their original packaging, tags, accessories, and extra laces (if included) to receive a refund.
- Shoes must be returned with their original package. Please package inside another box or poly-mailer as the original packaging must be returned undamaged and postage-free.
- Worn shoes or shoes that do not come with original packaging, tags and accessories are not eligible for a refund.
- All domestic returns are subject to an $11.95 USD processing fee.
- International returns & exchanges are responsible for any postage fees.
What if I received a damaged, defective, or incorrect item?
Should you receive a damaged, defective, or incorrect item, please follow the steps below:
1. Email our Customer Experience team with the item(s) you would like to return and the reason why
Please note: You may be required to submit photos of items clearly showing any damages, defects, etc.
2. We will process your application and provide you with a replacement of the item(s) as soon as possible
Why are your products so affordable compared to other luxury brands?
We cut costs that many traditional brands don't. However, every cost we cut is so that we can provide you, our customer, the best possible experience at the most affordable price.
As a team, we've had to adapt to current times. This includes learning how to operate remotely during quarantine which means no overhead costs for office buildings! It's inspired us to be innovative with our systems and processes in order to operate more efficiently.
All of our shoes are designed in-house by either our CEO, dedicated shoe designers, or other members of our team. Even those who aren't in our creative department! We give everyone in our company the opportunity to design shoes!
Apart from design, our shoes are shipped in eco-friendly zip up bags that are not only good for the environment, but good for your wallet as well! Shoe boxes are expensive and cost a lot for shipping. This means you're paying 20-30% less just by us cutting out the box!
The bottom line is that we cut out the costs that aren't necessary. What's left are high-quality, high-fashion designs that are eco-friendly, accessible for everyone, and make a difference in this world.
How do I leave a review?
You can leave a review on a product after you receive the order. You'll receive an email inviting you to leave a review and be rewarded with a 15% off Pai-Weite discount code once you have completed your review.
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